FAQ
Free Shipping
We offer free shipping for all orders over €100 (after discounts and excluding shipping fees).
Order Processing & Shipping Times
I am a very small independent business, and every order is prepared by my own hands.
Most orders are shipped within 1–2 business days after payment.
You will receive a shipping confirmation email with a tracking number as soon as your package is on its way.
Delivery Times
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France: usually 2–5 business days after shipment.
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International: usually 5–15 business days, depending on the destination and customs processing times.
Where is my order?
If you haven’t received your tracking number or if it doesn’t seem to work, please contact me at contact@regardscoupables.fr.
I will do my best to reply within 24 business hours.
Returns, Exchanges & Refunds
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Right of Withdrawal: In accordance with EU law, you have 14 days from the date of delivery to change your mind.
This does not apply to custom or made-to-order products. -
Return Shipping Costs: The customer is responsible for return shipping costs, unless the product is faulty or incorrect.
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Refunds: Processed within 14 days after receiving and inspecting the returned item(s).
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Damaged Products: If your item arrives damaged, please email me with a photo within 3 days of delivery. I will offer you either a replacement or a store credit for the value of the order (excluding shipping costs).
Why shop here?
When you buy from Regards Coupables, you are directly supporting an independent artist.
Every piece is imagined, created, packaged, and shipped from my own studio — no middlemen, no mass production.
I’m not Amazon… and that’s exactly what makes this experience unique ❤️.